Apple Stores and Apple Licensed Service Suppliers have a brand new device of their arsenal to find out if a buyer’s iPhone is unexpectedly restarting.
When a buyer with an iPhone 11 or newer signifies their machine is unexpectedly restarting, Apple Stores and Apple Licensed Service Suppliers can run a brand new “System Stability” diagnostic device, which is able to consider the machine’s analytics logs to find out if a number of sudden restarts have taken place over the earlier 14 days.
If the diagnostic determines sudden restarts have taken place, Apple advises technicians to proceed with a {hardware} restore, in line with an inner memo obtained by MacRumors. If the diagnostic passes, Apple advises technicians to direct the shopper to a new assist doc with {hardware} and software program troubleshooting suggestions.
The brand new diagnostic device offers Apple technicians with a sooner solution to decide if a buyer’s iPhone is unexpectedly restarting in comparison with current strategies, comparable to restoring the machine or manually reviewing analytics logs for kernel panics.
The brand new “System Stability” diagnostic suite is a part of Apple Service Toolkit 2.
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