Microsoft customer service rating 2022: Undercover tech support review

(Picture credit score: Laptop computer Magazine)

Microsoft has been in enterprise for nearly 5 many years, however it nonetheless can’t appear to good its tech-support division. In final 12 months’s Tech Help Showdown, Microsoft landed in fourth place, however this 12 months, the Redmond-based tech large tumbled down a number of spots because of its cowardly customer-service brokers, lazy on-line tech assist methods and digital ghosting.

My investigation into Microsoft’s tech assist began with a cellphone name — an terrible one. A Microsoft cellphone agent, seemingly confused about my question, requested if he may put me on maintain. Because it turned out, it was all a ruse. The agent didn’t put me on maintain — as a substitute, he rudely hung up on me, leaving me with my jaw dropped, speechless and angered because the disconnect tone pierced the air.

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