Home Software Windows Microsoft reportedly lays off team focused on winning back consumers

Microsoft reportedly lays off team focused on winning back consumers

Microsoft reportedly lays off team focused on winning back consumers

Microsoft is reportedly laying off its team focused on winning back consumers. In 2018 the software program large initially detailed its efforts to win back the non-enterprise clients it let down, forming a Trendy Life Experiences team to focus on skilled consumers (prosumers). Enterprise Insider now studies that Microsoft is laying off that team, and telling the roughly 200 affected workers to seek out one other place on the firm or take severance pay.

Whereas Microsoft isn’t formally commenting on the top of its Trendy Life initiative, a Microsoft senior designer revealed there was “laborious information” for the Trendy Life Experiences team this week in a LinkedIn submit. The information comes weeks after Microsoft reduce lower than 1 p.c of its 180,000-person workforce, with job cuts in consulting, and buyer and accomplice options. Microsoft has additionally been reducing open job roles because it slows hiring amid a weakening financial system.

Microsoft initially deliberate to win back consumers in 2018.
Picture: Yusuf Mehdi (Twitter)

Microsoft’s shopper efforts are actually focused on Home windows, Microsoft 365, Microsoft Groups for shopper, Floor, and naturally Xbox. Microsoft initially shaped the Trendy Life Experiences team in 2018 after a rocky interval for its shopper companies. Microsoft killed off its Groove Music service in 2017, formally discontinued Kinect in the identical yr and in addition lastly admitted Home windows Telephone was lifeless. The Microsoft Band health system additionally disappeared in 2016, and efforts with Cortana fell manner behind rivals to the purpose Microsoft switched issues as much as chase enterprise customers as an alternative. Microsoft even pivoted its HoloLens {hardware} in direction of industrial clients, and there are new indicators HoloLens could possibly be in bother.

Microsoft has seen success with its Microsoft 365 subscriptions for consumers, although. Microsoft 365 shopper subscriptions grew 15 p.c within the latest quarter, as much as 59.7 million. Workplace shopper was additionally up 9 p.c yr over yr, amid a rise in hybrid and distant work.

All eyes will now be on Microsoft’s rent of Manik Gupta final yr, the previous head of product at Uber. Gupta is answerable for Microsoft Groups shopper, Skype, and GroupMe, and he’s focused on constructing shopper experiences throughout Microsoft.

Microsoft had been attempting to amass fashionable communities over the previous couple of years, together with TikTok, Pinterest, and Discord, to enhance its efforts with non-business customers. Outdoors of Xbox, Microsoft doesn’t have a neighborhood or social service that’s broadly utilized by consumers, and TikTok, Pinterest, or Discord might have stuffed that hole. Rivals like Google, Amazon, Fb have all acquired huge shopper apps like YouTube, Twitch, and Instagram, and Microsoft remains to be attempting to align its shopper choices.


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