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HomeNewsSlack says it’s “identified the cause” of its threading issues, rolls out...

Slack says it’s “identified the cause” of its threading issues, rolls out fix

In case you’ve had points with Slack on Thursday, you’re not alone — for many of the day, the service’s standing web page has reported that “one thing’s not fairly proper” with messaging, apps, integrations, APIs, and connections. The problems, which appear to have an effect on threads, channels, notifications and group DMs, lasted for just about the total workday, beginning round 9:40AM ET this morning and getting marked as resolved round 5:40PM.

Right here at The Verge, the issues manifested themselves in a different way for various folks; one of my co-workers described Slack as performing “funky all morning,” noting points with threads specifically, whereas one other reported that their notifications weren’t exhibiting up appropriately and that threads would load at random. For me, the app generally hung when I attempt to load a channel, and it solely let me scroll again a specific amount; the app additionally booted me out of the Threads display screen once I was making an attempt to sort a reply after which solely confirmed hours-old threads once I went again. One other colleague reported that their Threads display screen was damaged completely. By the early night, issues had been largely again to regular.

At round 3PM ET, Slack famous that noticed “vital enchancment with notifications, accessing channels/DMs, saved gadgets and API hyperlinks,” and by 5:03PM, it stated it had recognized the difficulty with threads and was rolling out a fix. The incident web page says that it’s best to reload Slack if you happen to’re nonetheless experiencing issues, utilizing the Command + Shift + R keyboard shortcut on Mac, or the Ctrl + Shift + R shortcut on Home windows and Linux.

Whereas these points have been annoying, they’re weren’t fully work-breaking like full Slack outages are. Which may be why there’s not a ton of chatter about it on Twitter and why there are comparatively few reviews on Downdetector.com. However no, you’re not imagining that issues aren’t fairly proper; hopefully, Slack will get issues sorted quickly.

Replace October thirteenth 5:18PM ET: Up to date to notice that Slack is rolling out a fix for the thread display screen difficulty, and has improved notifications and DMs.

Replace October thirteenth, 6:22PM ET: Up to date with directions on tips on how to reload Slack if you happen to’re nonetheless having points.

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